Changed your mind? Eligible items can be returned or exchanged within 30 days of delivery.

To qualify, items must be:

• Unworn and unused
• In original condition
• With all tags attached
• In original packaging

Return shipping costs and duties are the customer’s responsibility unless:

• Your item arrived damaged, defective or incorrect; or
• You purchased Free Returns Coverage where available

REGULAR SALE ITEMS

Unless marked Final Sale, discounted items are eligible for exchange or store credit only within 30 days of delivery.

ARCHIVE SALE ITEMS

All Archive Sale items are Final Sale, cannot be returned or exchanged for change of mind, sizing or preference.

This does not affect your rights if an item is damaged, defective or incorrectly supplied, or where applicable consumer law provides otherwise.

Items purchased as part of a promotion, bundle, multi-buy or automatic discount are eligible for return only if they otherwise meet our return requirements.

If part of a promotional order is returned, any discount may be recalculated based on the items you keep and the original promotion terms.

• If you return a discounted item, your refund is based on the amount actually paid.
• If you return an item that was required to qualify for the promotion, any related discount may be removed and your refund adjusted accordingly.
• Items marked Final Sale remain Final Sale, except where required by law.
• Exchanges are subject to availability and may require the promotional discount to be recalculated.

Return shipping costs are paid by the customer unless the return is due to an Atas Awan error or covered by Free Returns Coverage.

Original shipping fees, duties, import taxes and handling charges are non-refundable unless required by law.

A 4% restocking fee applies to eligible returns.

Refunds are processed after your return is received and inspected.

Approved refunds can only be issued to the original payment method or, where applicable, as store credit.

If your order arrives damaged, defective or incorrect, contact us within 14 days of delivery.

Once confirmed, we’ll work with you to make it right and cover reasonable return shipping costs where applicable.

CANADA & USA

Purchased Free Returns Coverage?
Use our returns portal to submit your request.

Otherwise, contact us for return instructions.

AUSTRALIA, NEW ZEALAND, EUROPE & ASIA

Submit your return or exchange through our customer portal.

For exchanges, include the item, colour and size you’d like in the Notes section.

If you arrange your own return shipping, we strongly recommend using a tracked and insured service. Atas Awan is not responsible for returns lost or damaged in transit.

Eligible EU customers generally have a statutory 14-day right of withdrawal for online purchases, subject to applicable exceptions.

Customers are responsible for return shipping costs where permitted and disclosed before purchase.

Nothing in this policy limits any statutory consumer rights that apply to you.

Email hello@shopatasawan.com and we’ll get back to you within 1–2 business days.