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FAQs

ORDERS

Where do you ship to?

We offer international shipping to most countries worldwide. If you don’t see your location at checkout, email us at hello@shopatasawan.com and we’ll do our best to ship to you.

How much is shipping?

Orders over $250/£250/€250 qualify for free shipping.

For all orders under, we offer competitive flat-rate express shipping rates which vary by location and order size. View shipping fee table here.

How long will it take to get my order?

Orders are processed and dispatched within 1-3 business days. Shipping times vary based on location but typically take 5-10 business days.

What is your return & exchange policy?

Yes, we accept returns within 30 days upon receipt of order. Items must be unworn, with tags, and in original packaging. Customers are responsible for return shipping costs unless the item is defective.

Sale items may only be exchanged for store credit.

Learn more about our Refund policy.

Will I have to pay duties on my order?

Duties and taxes depend on your country’s import policies and are payable of the customer. Check with your local customs office for details.

Can I cancel my order?

Orders can only be canceled if they haven’t been dispatched. Since we process and ship within 1-3 business days, contact us at hello@shopatasawan.com ASAP if you need to cancel. Once shipped, you’ll need to request a return instead.

PRODUCTS

How do I know what my size is?

Check our Size Guide for detailed measurements. If you still need help with sizing, we're happy to help! Shoot a message at hello@shopatasawan.com with your measurements and we'll get back to you within 1 business day.

Can I try your clothes in person?

We don’t have a storefront, but we occasionally host pop-ups in Canada, the USA, and Australia. Follow us on Instagram (@shopatasawan) to stay updated on upcoming events.

ABOUT US

Who is Atas Awan?

Atas Awan is a lifestyle clothing brand inspired by rock climbing and outdoor exploration. We design versatile, unisex apparel that seamlessly transitions from crag to city.

The name Atas Awan means "above the clouds," reflecting our spirit of adventure and pushing beyond limits.

Are your products sustainable?

We believe that sustainability should and will always be an ongoing pursuit -- our goal is to become fully circular by 2030.

We're currently working on minimizing our impact by prioritizing natural and/or recycled materials where possible and using cassava-based, biodegradable packaging.

View our Sustainability Roadmap here.

How do you ensure ethical production?

We currently partner with a small, family-run manufacturer in Bali that pays above-market wages and allows artisans to set their own hours. Our supply chain promotes fair labor and economic independence while maintaining high-quality craftsmanship.

Still can't find what you're looking for?

Shoot us a message and we'll get back to you within 1-2 business days.

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