Shipping terms

We offer international shipping to most countries. All orders above $350/£300/€300 enjoy free shipping. All order below this threshold will incur a flat rate shipping fee. See fee and destination table below.

Atas Awan is not liable for parcels that are lost or damaged in transit caused by the courier. We are not responsible for late deliveries or failed deliveries by the courier or for orders that have been placed under the wrong shipping address.

Unfortunately, we do not ship to PO boxes.

Should you have further questions, feel free to contact us at hello@shopatasawan.com. We endeavour to respond to all inquiries within 1-2 business days.

Orders outside of Australia and Indonesia may be subject to import taxes and duties based on your country's import regulations. Customers are responsible for their own import costs (see duties & taxes below).

Delivery Times

PROCESSING TIMES

Once your order is placed, please allow approximately 4-5 business days for your order to be processed.  

SHIPPING TIMES

Once your order has been shipped, please allow 4-9 business days for the item to be delivered to your address.

 

Delivery Fees

WE OFFER FREE INTERNATIONAL SHIPPING FOR ORDERS OVER $350.

All orders under $350 will incur a flat-rate shipping fee, as per below.

Destination	Shipping Fee	Courier
Australia & New Zealand	AUD 16.50	UrShipper via Fedex
Indonesia	Free	JNE / Tiki / EMS
Canada & United States	CAD 17.50 / USD 13.50	UrShipper via Fedex
Singapore, Malaysia, Hong Kong & South Korea	AUD 7.20	UrShipper via Fedex
United Kingdom, Belgium, France, Germany, Italy, Netherlands & Spain	£11 /  €12.80	UrShipper via Fedex

 

REMOTE AREA DELIVERY 

Deliveries to remote areas may incur a surcharge (you will be notified of this surcharge once your order has been placed and before we process your order) and may require an additional 3-7 days to be delivered.

 

CUSTOMS & DUTIES

Orders outside of Australia and Indonesia may be subject to import taxes and duties based on your country's import regulations. These import duties and taxes are not included in the price of your order and may be collected by your delivery provider upon receipt. Customers are responsible for their own import costs. Please check with your country's customs regulations to determine costs.

Please note that we are unable to refund your order if the customs duties have not been cleared on your end. We are only able to process eligible returns once your taxes have been paid, you've received the order, you've notified us that you would like a refund and the package has been returned, received and checked by our warehouse.

Please note that shipping and handling charges, such as shipping fees, customs duties, import taxes, and VAT are non-refundable.