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We work with these trusted couriers to deliver your order -- FedEx, DHL, Australia Post, Canada Post & Sendle -- depending on your delivery address and stock location.

• Atas Awan is not liable for parcels that are lost or damaged in transit caused by the courier.
• Orders outside of Australia and Indonesia may be subject to import taxes and duties based on your country's import regulations.
• Customers are responsible for their own import costs (see duties & taxes below).
• Unfortunately, we can not ship to PO boxes.

Orders outside Australia and Indonesia may incur import taxes and duties, which are not included in your order total. These fees are collected by your delivery provider and are the customer’s responsibility. Check your country's customs regulations for details.

We cannot refund orders if customs duties are unpaid. Returns are eligible only after duties are paid, the order is received, and the package is returned and checked by our warehouse.

Shipping fees, customs duties, import taxes, and VAT are non-refundable.

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U.S. TARIFFS UPDATE:

We make and ship our items from Bali, Indonesia. As far as we know, there hasn't been any major changes on import tariffs from Indonesia to the U.S. (yay!)

Deliveries to remote areas may incur a surcharge (you will be notified of this surcharge once your order has been placed and before we process your order) and may require an additional 3-7 days to be delivered